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Return Policy

1. Goods Exchange

I.           Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages to their appearances or whether all accessories are delivered.

II.        Heyo Production guarantees the exchange of product within 7 days of purchase if you received a damaged, defective, or incorrect product*. You are allowed to exchange it with a product of the same model number. If the same model is sold out or out of stock, you may exchange your product with another product of the same kind and same price. Re-delivery will be arranged and no delivery cost will be charged (except Tung Chung, Discovery Bay, Lantau island and outlying islands, special conditions please refer to “No. (II) and(III) of Delivery section).

III.       Please contact our Customer Service Department for the exchange.

 

*Your product exchange request will NOT be accepted under any of the following conditions:

-           Return request is submitted over 7 days after the date product is received;

-           Product that not in complete packing, accessories, user guide and blank warranty card and not in good condition.

-           Product that damaged, scratched, defaced or contain any trace of water damage.

-           Product that has undergone any repair.

-           All gift items must be returned together with the returned products. otherwise the retail value will be charged.

-           Official purchase invoice is missing.

-           Request based on personal preference only.

-           Product is damaged due to improper usage/operation

-           Heyo Production reserve the final right of determination


2. No refund and return of product

All items sold are non-refundable and non-returnable after the completion of payment procedures. Customers must verify all the information, including product model, specification and price carefully before placing order. Should you need any assistance on more product information, you can contact us at (852) 6677 4577 or email to info@heyo.com.hk.

 

3. Dispute

I.           If there is any inconsistency or conflict between English and Chinese version of this disclaimer, the Chinese version shall prevail.

II.         In case of dispute, Heyo Production Ltd. reserves the rights for final decision.